Assistant Store Manager

Description

PURPOSE & IMPACT ON ORGANIZATION

Contributes to meeting or exceeding store sales and KPI targets by:

  • To undertake and control Store Operations Manual (SOM) administration duties for the Store.
  • Managing and leading all operational processes within the store to provide effective and efficient back-office operations.

Key Responsibilities

  • Has a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based on sound financial judgment
  • Understand the behavior and patterns of the store’s operations.
  • Actively monitors all back office and front of house interaction and processes in order to drive improvement and offer streamlined service as a business partner.
  • Leads by example and ensures highly visible and effective management at all times of their team, supporting line manager and commercial managers as necessary.
  • Is a role model for” operational excellence”, by utilizing the SOM and other enablers
  • Consistently achieves a score of greater than 95% for all SOM and Risk Assessment Audits, and achieves/exceeds store shrink target set by Western Europe
  • Ensures all internal and external store visitors are managed professionally and confidently, utilizing all available resources
  • Actively supervises and coordinates the external security companies responsible for the safety of the store, ensuring full use of resources available such as CCTV and local Police radio
  • Has a good knowledge of operational challenges in store and coaches other managers to meet or exceed them at all times
  • Minimizes overall store Shrink encompassing (Cash, Stock and overall Cost) to actively cut cost and reduce loss
  • Maintains a safe shopping and working environment by ensuring full compliance for store policy and procedure, reporting any breaches to HR and Senior Store Manager
  • Ensures stockroom standards best practice is maintained at all times ensures direct reports remain compliant
  • Is aware of KPI targets and actively works to meet or exceed these by using all the resources available in the Store
  • To ensure the accurate training and compliance of all SOM processes to the specified area to company standard
  • Complies with store policies and procedures to maintain a safe working environment in all aspects of the role including Health and Safety
  • Guides and trains selected members of the store team on basic SOM processes and behaviors
  • Collaborates productively and respectfully with team members to meet or exceed company goals
  • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
  • Leads own team in their own areas by being an example of good practice for departments of responsibility

KEY RELATIONSHIPS

  • Profit Protection
  • Store Management
  • Customers
  • Peers

Knowledge, Capabilities, And Experience

  • Fine-tunes communication techniques to provide advanced level service to internal customers
  • Flexibly adapts the approach to accommodate the needs of multiple internal customers at the same time
  • Deals professionally with difficult internal customer situations
  • Uses retail and commercial expertise to drive overall store compliance
  • Supports teammates by actively helping to train and support.
  • Is thorough and detail-oriented in maintaining SOM standards (additions based on market needs)

Minimum Qualifications

  • Has a minimum of 12 months of experience working as part of the retail operations environment
  • Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)