Business Analyst, Support
This is Adyen
Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges – people like you.
Business Analyst, Support
Adyen is looking for a business analyst with a focus on support to join our team in Amsterdam. This team helps to embed analytics into the decision-making processes for multiple teams within the operations function.
You will be working together with the Global Support team to build dashboards, expand our knowledge on customer data and improve the way we look at providing the best customer experience. The ideal candidate has a strong analytical mindset together with excellent project management skills to help us to drive scalable service.
Whether you come from the payments space or not, we need you to be an independent and enthusiastic thinker who can facilitate our growth by scaling internal projects and focus on continuous optimization and automation.
What you’ll do
Identify the necessary data required to address questions, extract the required data and perform analysis on Global Support metrics
Be the owner for any data interfaces such as Looker, Zendesk and Salesforce to help our Support teams with relevant data insights
Work closely with the Zendesk product owner and build dashboards to support business decisions based on the analytics from the Support organization
Continuous performance optimization: in-depth collaboration with all stakeholders of the different processes in order to optimize the performance targets
Storytelling: turn your findings into effective communication and concise and actionable advice by connecting the data to a story
Innovation: develop initiatives for further reporting optimizations, to improve the data visualization and usability by merchants and other teams within Adyen
Who you are
You have at least 2 years of working experience
You have a strong quantitative / detailed-oriented background
You have a proven track record in project management skills, you know how to drive business projects in a structured manner and you are not afraid to ‘build as you go’
You are an extremely quick learner and creative in problem solving – you are not afraid to get out there to let your voice be heard
You love to work in an international environment, and to build relationships with global and multicultural teams
You are able to communicate complex outcomes in an easy and understandable way
You feel very comfortable writing queries in SQL; Preferably, you have experience with Python and BI tools
You can communicate fluently in English, both written and spoken
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them – voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
Please note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.